Questions about buying factory-direct stationery

No. PapeteriQ is a B2B importer. We sell to stationery shops, bookshops, retail chains, office supply dealers, corporate buyers, promotional agencies, online sellers, brands, distributors and suppliers to schools, all with a company and VAT number.

Catalogue products can be ordered from the supplier’s minimum shown on each product page. Pens, pencils, sticky notes and clips are often packed per box or inner carton, paper per ream or pack. Products with your logo or custom packaging start from about 300 pieces per model, and different products can be combined in one shipment.

Each product page shows an indicative net “from” price. For delivered prices, send your product list, links or the catalogue items you are interested in. You receive a written offer within 2 working days.

Yes. Samples are charged at cost and credited against your order. They reach the EU in 7–14 days.

Usually a 30–50 % deposit and the balance before shipment. Repeat clients can agree deferred terms.

Place orders between January and April for delivery in June–July. Private label must be confirmed by about March; after that we offer stock items only. Factory holidays in late January–February stop production for 3–5 weeks, right in the middle of that window.

Dated diaries, planners and calendars sell from September to January, so order them by about May–June. Notebook-and-pen sets and welcome kits for Christmas should be ordered by September–October for November–December delivery.

From about 300 pieces per model, depending on the product and the method: pad print, screen print, UV print, laser engraving, hot-foil or blind embossing. Each colour and position usually has a set-up cost.

Ordinary pens, pencils, crayons and paints for writing and drawing are generally not toys. Products designed for play by children under 14, such as figure-shaped erasers, kids craft sets or finger paints, can fall under the Toy Safety Directive 2009/48/EC. For children’s items we request the manufacturer’s test reports, for example EN 71-3, available on request per product.

REACH restricts certain phthalates in PVC and other substances in plastics, inks and paints. We request REACH declarations or test reports from the manufacturer where the material requires it, and SVHC information on request.

Only where the manufacturer holds a valid chain-of-custody certificate for that product, and then on request. We do not use the logos by default. We follow the EU deforestation rules for paper and wood products as they apply.

CE documents for EMC and RoHS from the manufacturer, and battery labelling under the Batteries Regulation (EU) 2023/1542. Battery producer registration is needed in each country of sale.

Yes. We inspect the goods before shipment against the approved sample, and you get a report with photos.

Sea or rail 25–45 days to Poland, air 7–12 days. Total from order to delivery is typically 8–12 weeks. Paper and boards are heavy and normally go by sea or rail.

No. We import the goods into the EU and deliver them to you cleared.

EU businesses outside Poland receive invoices with reverse charge; Polish companies are invoiced with Polish VAT.

Packaging EPR depends on who places the goods on the market in each country: LUCID in Germany, BDO in Poland, the Triman logo and EPR in France, packaging labelling in Italy. We provide packaging weights by material for your declarations.

Yes, to the UK, Switzerland and Norway. Local rules differ, so we check documents and labels for those markets separately.